FAQs

How long will it take to receive my order?
Orders typically arrive within 6 to 12 business days, depending on your location.

What is your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, return it for a full refund within 30 days.

How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email so you can track your package.

What sizes are available?
Right now we only offer a wide range of sizes for men. Please check the product page for specific sizing details.

Can I cancel or change my order?
You can cancel or change your order within 24 hours of purchase. Please contact our support team as soon as possible.

Do you ship internationally?
Right now we only ship to US only. Shipping times may vary based on your location.

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods.

How do I contact customer support?
You can reach out to us through the contact form on our website or email us at support@waveons.store

Do you offer discounts or promotions?
Yes, sign up for our newsletter to receive exclusive offers and updates on new products!

Will I get charged customs tax?
No, we only ship within the United States, so no customs taxes apply.

If the shoe doesn't fit, what should I do?
If your shoes don’t fit, don’t worry! We offer hassle-free returns and exchanges. Just contact our customer support team within 30 days, and we’ll assist you in arranging a return or exchange.

What are the materials used in your shoes?
Our shoes are crafted from high-quality materials, featuring a breathable knit upper, durable rubber soles, and supportive arch designs to ensure comfort and longevity.

How can I change my order?
To change your order, please contact us within 24 hours of placing it. Once your order is processed, changes may not be possible.

Facing Any Issues?

If you're experiencing any problems, please don't hesitate to contact us at support@waveons.store. We're here to help you as soon as possible!